Terms and conditions

Terms and Conditions

1. General Terms These general terms and conditions apply to all sales of products carried out by AVD Asset Management B.V. to consumers within the European Union. The website and associated services are offered by:

Vose
Chamber of Commerce (KvK) number: 34356153
Email: info@voseofficial.com

By using our website (www.voseofficial.com), you agree to these terms and all other rights and obligations stated on the website.

Any deviation from these terms is only valid if agreed upon in writing. Vose reserves the right to amend these terms; changes do not apply to orders that have already been confirmed.

2. Offer Our online product display serves as an invitation to purchase and is not binding. We strive to present products clearly, but colors may vary due to screen settings. Offers are valid while supplies last. If a product you ordered is unavailable, you will be notified via email. If no response is received, the order will be canceled, and you will receive a refund within 5 business days.

3. Ordering An order is only final once you receive an order confirmation via email. Vose reserves the right to refuse orders in the case of payment issues or suspected fraud.

4. Right of Withdrawal You have the right to return your order within 14 days of receipt. Return shipping costs are the responsibility of the customer. Only unused products in their original condition and packaging are eligible for a refund. Once approved, the refund will be processed within 10 business days. Customs duties and import taxes are non-refundable.

5. Prices All prices are listed in euros (EUR), including VAT. For deliveries outside the EU, any import duties or taxes are the responsibility of the customer. Vose reserves the right to change prices but will apply the price shown at checkout.

6. Payment We accept payments via Visa, Mastercard, Ideal and PayPal. Payments are securely processed via Shopify Payments. Products remain the property of Vose until full payment has been received.

7. Delivery Orders are processed within 2–4 business days. Expected delivery time within the EU is 3–5 business days. You will receive a tracking number once your order has been shipped. In the event of a delay, you have the right to cancel your order within 10 days of notification.

8. Warranty We offer a 1-year warranty on all our bags. If you experience a quality issue, please email us with photos of the defect. You will either receive a return label for repair or a reimbursement for local repairs. Color and texture variations in leather are considered normal.

9 Complaints Policy You are entitled to submit complaints within 1 year of purchase. Defects due to misuse are not covered under warranty. Report complaints within 14 days of discovery to info@voseofficial.com with photos. After assessment, appropriate solutions will be offered.

10. Force Majeure In the event of force majeure, Vose is not obligated to fulfill its contractual obligations. Delivery will be suspended until the force majeure situation ends.

11. Intellectual Property All content on this website (texts, photos, logos) is the property of Vose and may not be copied, reproduced, or used without prior written consent.

12. Governing Law and Jurisdiction These terms are governed exclusively by Dutch law. All disputes will be submitted to the court in the district where Vose is located.