Privacy policy

At Vose, we respect your right to privacy and want you to understand how we collect, use, and share your personal information ("Personal Data").

This Privacy Policy explains how we collect and process your Personal Data through your use of our website (www.voseofficial.com) or through other activities. Vose will process your Personal Data in accordance with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

We reserve the right to update this Privacy Policy at any time. You will be notified of any updates before they take effect.

1. Who is responsible for your Personal Data Asset Management B.V. (referred to as “Vose”) is responsible for the processing of your Personal Data.

For any questions about this policy, please contact us at info@voseofficial.com.

2. What data we collect "Personal Data" means any information related to an identified or identifiable individual. We may collect:

Personal identification details: name, surname, address
Contact details: phone number, email address
Financial identification details: bank information
Electronic identification data: IP address

Please do not send us sensitive personal data, such as:

Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union membership
Health or medical information
Sexual orientation or behavior

3. How we collect your data We collect your data through:

Use of our website (e.g. browsing or using the contact form)
Signing up for our newsletter
Contacting our customer service or messaging us directly

We may combine data collected from different sources in accordance with applicable data protection laws.

4. How we use your data Vose processes your Personal Data for the following purposes:

To allow you access to your account and our services
Legal basis: our legitimate interest in managing our business and website
To process your orders and arrange deliveries
Legal basis: performance of a contract
To respond to questions or complaints
Legal basis: our legitimate interest in customer service
To detect and prevent fraud or criminal activity
Legal basis: our legitimate interest in ensuring security
To send you promotional content or newsletters
Legal basis: your consent (opt-in or soft opt-in)
To personalize marketing through tools like Facebook Pixel
Legal basis: your consent
To analyze website use to improve our services (using anonymized data)
Legal basis: our legitimate interest in service improvement
To comply with legal obligations or respond to authorities
Legal basis: legal obligation or legitimate interest

5. Who we share your data with We may share your data with partners and third parties to provide our services. These include:

Shopify: https://www.shopify.com/legal/privacy
PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Mollie: https://www.mollie.com/en/privacy
Google Analytics: https://policies.google.com/technologies/partner-sites
Facebook: https://www.facebook.com/privacy/explanation
Email service providers (e.g. Mailchimp or Klaviyo)
Legal or government authorities when required

6. Data retention We retain your data only as long as needed for the purposes outlined, or as required by law. We aim to keep your data accurate and will delete it once it is no longer necessary.

7. Your rights You have the right to:

Access your data and request a copy
Correct or complete your data
Request deletion of your data under certain conditions
Object to or restrict processing of your data
Withdraw consent at any time (if processing is based on consent)
Request data portability (when applicable)

To exercise any of these rights, contact us at info@voseofficial.com. You also have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or with the authority in your country of residence.

8. Applicable law This Privacy Policy is governed by Dutch law and all other applicable European Union regulations.